Shipping policy

We want your order to reach you quickly and safely. Below you will find everything you need to know about how we process, ship and deliver your order.

Order processing

Orders are processed within 1 to 3 business days after your payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email once your order is on its way.

Delivery times

Estimated delivery time to addresses in Australia is 7 to 15 business days after processing. Total time to receive your order is therefore approximately 8 to 18 business days from the moment you place it. Delivery times are estimates and may vary due to your location, customs, or carrier delays during busy periods.

Shipping costs

Shipping costs, if any, are calculated and displayed at checkout before you pay. Any applicable promotions, such as free shipping thresholds, are shown on our website and applied automatically at checkout.

Tracking your order

Once your order ships, we will send you a tracking number by email so you can follow your parcel every step of the way. Please allow up to 72 hours for tracking information to update after you receive it.

Customs, duties and taxes

Prices are shown in Australian Dollars (AUD). Any import duties or taxes that may apply are the responsibility of the customer, in line with the rules of the destination country.

Incorrect address or failed delivery

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrectly provided address. If a parcel is returned to us due to an incorrect address or a failed delivery, we will contact you to arrange redelivery.

Lost, delayed or damaged parcels

If your order is significantly delayed, arrives damaged, or does not arrive, please contact us and we will do everything we can to resolve the issue, including a replacement or a full refund where appropriate.

Contact and business details

Trading name: Livucci, a trading name of Elvaro ecom.
Chamber of Commerce (KvK): 94981647
VAT number: NL005122117B76
Address: Burgemeester Raijmakerslaan 117, 5361 KD Grave, The Netherlands
Email: info@livucci.com
Phone: +31 6 44751346
Support hours: Monday to Friday, 9:00 to 17:00 (CET). We respond within 24 hours.