Frequently Asked Questions

How long does delivery take?

Orders are processed within 1 to 3 business days. Estimated delivery within Australia is 7 to 15 business days after processing. You will receive a tracking number by email once your order ships.

How much is shipping?

Shipping costs, if any, are calculated and shown at checkout before you pay. Any free shipping promotions are applied automatically.

What payment methods do you accept?

We accept the secure payment methods shown at checkout, including major credit and debit cards. All prices are in Australian Dollars (AUD).

Can I return my order?

Yes. You may return most items within 14 days of delivery for a change of mind, provided they are unworn and in original condition with tags attached. Faulty, damaged or incorrect items can be returned at no cost to you. See our Return and Refund Policy for full details. Your rights under the Australian Consumer Law always apply.

How do I start a return?

Email us at info@livucci.com with your order number and reason for return. We will reply within 24 hours with the return address and simple instructions.

When will I get my refund?

Approved refunds are processed to your original payment method within 5 to 10 business days after we receive and inspect your return.

How can I contact you?

Email info@livucci.com or call +31 6 44751346. Our support hours are Monday to Friday, 9:00 to 17:00 (CET), and we respond to all enquiries within 24 hours.